Basic Support Once your service implementation is complete, your relationship with SourceOne has just begun. Our experienced client services team maintains close customer contact and is always available to assist you by answering questions, providing training and discussing options for additional services. SourceOne's basic support offering provides all the services you need to get started. Once you are up and running on the SourceOne platform your business can begin enjoying the benefits of your initial services and our growing offerings. Basic support includes regular product upgrades and enhancements.  Support is available Monday through Friday 8:30 AM to 5:30 PM EST, through SourceOne' dedicated support line telephone, email and Web-based client support resources. Remote technical support, and on-site emergency support are available as part of our premium support packages. Client Support Center SourceOne' Web-based support center offers secure access to FAQs, downloads, electronic support, enhancement requests, and much more. It provides 24-hour access to SourceOne' knowledge base and support staff for non-critical issues. Hourly Support SourceOne support staff and technical experts are available on an as-needed basis through purchase of hourly support. When purchased in advance in blocks of five (5) hours, customers receive a discounted hourly rate. Enhanced Support Extended Support Under the enhanced support program, SourceOne support staff and technical experts are available for extended hours during the week with a clear escalation procedure that provides for additional opportunities for support and more flexibility when it’s needed. Premium Support Emergency Support Under the enhanced support program, SourceOne support staff and technical experts are available 24 hours a day, seven days a week with a clear escalation procedure to ensure that you get the product support and technical expertise you need when you need it.